SSI sucks too

I'm sorry to always be complaining here, perhaps I should rename this the bitch and moan. Anywho, here I am on hold with SSI because they lost my income info and I received a letter today that they want me to pay them back for all of last years payments because according to their records, they can't verify my income... UGH. My case workers voice mail is always full and trying to get a live human on the phone is next to impossible. I don't know what we're going to do if they cut off payments...we're going to be screwed. To top it off, the income documents they lost were all ORIGINALS... ::hyperventilating::